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Delivery Information

Here at Live Well Nationwide, we believe that shopping online should be simple and hassle-free, which is why we’ve put together a handy delivery guide to take you through our delivery options.

Free UK Standard Delivery on Orders over £30

Free standard UK delivery within 3-5 working days on orders over £30.

Orders below £30 will incur a £2.95 delivery charge.

Delivery options exclude Bank Holidays, public holidays and weekends

Additional terms and conditions apply, please see below.

UK Next Working day delivery

Free for all orders over £40

£4.95 for all orders under £40

Mon-Thurs all orders placed before 12 noon will be the next working day.

Friday orders placed before 12 noon will be delivered by Monday.

Weekend orders will be delivered on Tuesday

Additional terms and conditions apply, please see below.

European Delivery & USA Delivery 

Unfortunately, we cannot ship medical products outside the UK due to legal restrictions and good practice.

Tracking the status of your order

You can check the status of your order by logging into the royal mail or UPS tracking website an entering your tracking number. We are currently working on getting this integrated to your my account section to help make it easier for our users to track parcels.

Pharmacy orders

All Pharmacy Only items require our Pharmacy team’s approval before we can deliver it to you

When ordering, if you completed a health questionnaire, your order contained a Pharmacy only item

Our Pharmacy team may need to ask you additional questions, recommend an alternative treatment or cancel your request on medical grounds

Depending on the outcome of approval, dispensing your order may be delayed, however, you will be kept informed throughout this process

Terms & conditions

All deliveries are subject to Live Well Nationwide successfully receiving payment.

We will deliver the goods in accordance with the delivery option selected by you during the order process. Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more packages.

All packages sent may require a signature at the point of delivery.

We strive to ensure our delivery targets are met but sadly when they’re not we’re unable to accept liability for any out of pocket expenses incurred for failed or delayed orders. You’re still entitled to your full statutory rights.

Sadly, our Next Day delivery services are only available in the UK and exclude the following postcodes and areas: HS2, PA60 – 75, 78, ZE2, 3, KW16 – non Town, KW17, PH30, 41 – 44 and Jersey, Herm, Sark, Alderney and addresses on Isle of Man outside the IM1 postcode area and the Channel islands.

Depending on the location, contents and weight of your order, we may use a combination of couriers to deliver your order safely, e.g. it’s required that aerosols are delivered via a road-based courier. This is a requirement of the January 2013 Dangerous Goods act, introduced by the Civil Aviation Authority. You will not be charged additional delivery fees if this occurs.

We will deliver the goods in accordance with the delivery option selected by you during the order process. Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more packages.

We make every effort to deliver goods within the estimated dispatch timescales; however, delays are occasionally inevitable due to unforeseen factors. We are under no liability for any delay or failure to deliver products within estimated timescales caused by circumstances beyond our reasonable control. However, in accordance with the Consumer Contracts Regulations, all orders will be fulfilled within a maximum of 30 days or a full refund will be issued

To read our full terms and conditions, please click here.

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